Shipping Policy:

 

At AEROGO, we strive to provide you with the best possible shopping experience, and we want to ensure that your order is delivered to you in a timely and cost-effective manner. Here's what you need to know about our shipping policy: Processing Time: We typically process and ship orders within 2-3 business days of receiving the order. However, please note that custom orders may take longer to process.

 

1. Shipping Methods: We use a variety of shipping methods to ensure that your order is delivered to you in a timely and cost-effective manner. Our shipping partners include reputed courier services such as FedEx, DHL, and Blue Dart, among others.

 

2. Shipping Charges: Shipping charges are calculated based on the weight and destination of your order. We offer free shipping for orders over a certain amount (as mentioned on our website), and we occasionally run promotional offers for free shipping.

 

3. Delivery Time: Delivery time may vary depending on the shipping method and the destination of your order. Typically, orders are delivered within 3-5 business days from the date of shipment. However, please note that delivery times may be affected by factors beyond our control, such as weather conditions, transport disruptions, etc.

 

4. Tracking Your Order: Once your order has been shipped, we will provide you with a tracking number, which you can use to track your order's delivery status.

 

5. Damage During Transit: In the unlikely event that your order is damaged during transit, please contact us immediately at contact@aerogo.live. We will work with you to resolve the issue and ensure that you receive a replacement or refund.

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Return and Refund Policy:

 

At AEROGO, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your purchase of any of our products or services, you may return it to us within 4 days of receipt of the product.

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Product Returns:

 

The product must be in its original condition and packaging, and you must provide a proof of purchase (receipt or order number). Once we receive the returned product, we will inspect it to ensure that it is in its original condition. If everything is in order, we will issue a refund for the full amount of the product (excluding shipping charges). Refunds will be issued in the original form of payment.

 

Custom Orders: Please note that custom orders are non-returnable, and shipping charges for returns are the responsibility of the customer. We recommend using a trackable shipping method and insuring the package for its full value.

 

Service Returns: On any of our services like online classes and consultation we do provide an option to reschedule and there is no return for services.

 

If you have any questions or concerns about our return policy, please don't hesitate to contact us at contact@aerogo.live.